Booking channel

The booking calendar on the Hygge Host website, linked through Hospitable, may direct the customer to a booking path maintained by Hospitable.

The booking is made and confirmed in that booking path. Before confirming the booking, the customer must check the booking details, such as the property, dates, number of guests, price, any additional fees, payment terms, and the cancellation terms applicable to the booking.

Binding nature of the booking

The booking becomes binding on the customer when the customer has accepted the booking, the related payment obligation, and the terms applicable to the booking, and the booking has been confirmed to the customer in the Hospitable booking path, by email, or in another corresponding manner.

Before making the booking, the customer is informed of the essential details of the booking, such as the property to be booked, the dates, the total price, mandatory additional fees, and the applicable terms.

Prices and payment

The final price of the accommodation is determined based on the property selected by the customer, the dates, the length of the booking, the number of guests, any additional services, and the prices and fees valid at the time of booking.

The Hygge Host website may not display the final booking-specific price until the customer proceeds to the booking path and selects the booking dates and other details affecting the pricing of the booking.

Before the booking is confirmed, the customer is informed in the booking path of the total price of the accommodation and any known mandatory additional fees, such as a possible cleaning fee, service fee, taxes, or other fees related to the booking.

Payment is made in the manner indicated in the booking path. If the payment is not successfully completed, the booking may not be confirmed or may be cancelled in accordance with the terms of the booking system.

The customer is not obliged to pay any additional costs that were not disclosed before the booking was confirmed.

Right of cancellation and non-refundable booking

The general 14-day right of cancellation under the Finnish Consumer Protection Act does not apply to accommodation services booked for a specific date or a specific period.

For Hygge Host’s direct bookings, a confirmed booking is binding and non-refundable unless expressly stated otherwise in the booking path.

The customer has no right to cancel the booking and receive a refund unless otherwise required by mandatory legislation, an error in the service, Hygge Host’s own cancellation, a cancellation term separately stated in the booking path, or a solution separately approved in writing by Hygge Host.

This also applies to situations where the customer is unable to use the booking for a reason attributable to the customer, such as illness, a change in schedule, an obstacle to travel, or another personal reason. The customer is advised to arrange their own travel insurance where necessary.

Contact and change requests

The customer may contact Hygge Host if the customer’s situation changes or if the customer wishes to inquire about the possibility of changing the booking.

Contacting Hygge Host does not, however, give the customer the right to cancel the booking, move the booking, change the property, or receive a refund.

Hygge Host may, on a case-by-case basis and at its own discretion, offer an alternative solution, such as moving the booking to another date, if this is possible in view of the availability of the property, the booking calendar, practical arrangements, and any terms agreed with the owner.

Hygge Host has no obligation to approve a change, transfer, or refund unless otherwise required by mandatory legislation.

Contact:

No-show

If the customer does not arrive at the accommodation or leaves the booking wholly or partly unused, the price of the booking will not be refunded.

Unused nights, late arrival, or early departure do not entitle the customer to a refund unless Hygge Host separately approves otherwise in writing or unless otherwise required by mandatory legislation.

Hygge Host’s right to cancel or modify a booking

Hygge Host may have to cancel a booking or offer the customer alternative accommodation in an exceptional situation, such as if the booked property is not available due to water damage, fire, a safety risk, a serious technical fault, an official order, force majeure, a double booking, or another corresponding reason.

If the booked property cannot be provided to the customer, Hygge Host will primarily seek, where possible, to offer the customer corresponding or substantially corresponding replacement accommodation.

If replacement accommodation cannot be offered or is not agreed with the customer, the price paid will be refunded to the customer to the extent that the service cannot be provided.

Hygge Host does not have an unlimited right to modify the booking unilaterally to the customer’s detriment.

Customer’s responsibility

The customer is responsible for ensuring that the customer and their party comply with the property rules, house rules, arrival and departure instructions provided, and any property-specific terms.

Only the number of guests stated in the booking may stay at the property. Unauthorised additional guests, parties, disruptive behaviour, smoking in the property, or another material breach of the rules may entitle Hygge Host to terminate the accommodation without refunding the price.

The customer is responsible for any damage they cause to the property, movable items, keys, access tags, and other property.

Complaints and error situations

If there is an error in the accommodation or the service does not correspond to what was agreed, the customer must notify Hygge Host without undue delay and, where possible, already during the stay so that the matter can be investigated and corrected.

The customer must give Hygge Host a reasonable opportunity to investigate and correct the situation.

These terms do not limit the customer’s mandatory statutory rights in error situations.

Complaints and contact:

If the matter is not resolved with Hygge Host, the consumer may contact the Finnish Competition and Consumer Authority’s Consumer Advisory Services and, if necessary, refer the matter to the Consumer Disputes Board.

Applicable law

These terms and Hygge Host’s direct bookings are governed by Finnish law, unless otherwise required by mandatory legislation.

Any disputes will primarily be resolved through negotiations between the customer and Hygge Host.